Diploma in Quality Management – Revised 2017


Quality management plays a key role in many businesses and organizations, and the ISO 9000 family of standards is probably the most widely implemented worldwide.

The course Diploma in Quality Management will introduce you to quality management standards such as ISO 9000 and its specifications and costs. The course teaches you about topics such as Cost of Quality and what tools are used in Total Quality Management (TQM).

Next, the course teaches you about Cost of Quality which is a term that’s widely used but misunderstood – It isn’t about the cost of creating a quality product or service, rather it’s the cost of not creating a quality product or service. The course then reviews popular TQM tools including Checklists, Fishbone Diagrams, Histogram Charts, Plan-Do-Check-Act (PDCA) Cycle and Pareto Diagrams.

The course also teaches you about service quality and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction. Implementing high service quality means that a business will meet customer needs while remaining economically competitive.

This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.

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